Khela Ghor Privacy Policy – Your Information Is Completely Safe With Us

Welcome to the Khela Ghor (khelaghor.bio) Privacy Policy. This policy explains what information we collect, why we collect it, and how we keep it safe. We treat privacy as a fundamental right, and earning your trust is our priority.

Key terms used in this policy and what they mean:

• "Personal Information" – Any information that can directly or indirectly identify you.
• "Processing" – Any operation involving the collection, storage, use, analysis, or deletion of data.
• "Third Party" – Any individual or organization other than Khela Ghor and yourself.
• "Cookie" – Small data files stored in your browser that help improve your browsing experience.

Khela Ghor collects various types of information to deliver its services. See the table below for details:

Khela Ghor collects your information through the following methods:

• Direct Collection: Through registration forms, KYC verification, payment forms, and support communications.
• Automatic Collection: Via cookies, web beacons, and log files while browsing the website.
• From Third Parties: Limited information received through payment processors and identity verification services.
• From Public Sources: Necessary information from public databases to help prevent fraud.

We only ever collect the minimum information necessary. No additional data is gathered without your explicit consent.

Khela Ghor uses your information for the following legitimate purposes:

• Account Management: To ensure secure registration, login, and account protection.
• Service Delivery: Providing betting features, processing payments, and issuing bonuses.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Fulfilling Legal Obligations: Providing information as required by regulatory authorities.
• Service Improvement: Improving user experience and platform quality.
• Contact: Important updates, security alerts, and support services.
• For Promotional Purposes: Sending offers and promotions only with your consent.

Khela Ghor does not share your data with third parties as a matter of policy. However, there are limited circumstances where sharing certain information may be necessary:

• Payment Partners: Necessary information shared with Mobile Pay, Nagad, and banks to process transactions.
• Identity Verification Service: Third-party verification agencies for completing the KYC process.
• Legal Authorities: When required by court order or legal obligation.
• Fraud Prevention: With industry-wide fraud prevention networks.

In all such cases, only the necessary data is shared, and all parties involved are bound by strict confidentiality agreements. We never share data for marketing or advertising purposes.

Khela Ghor uses several types of cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

You can disable or delete cookies from your browser settings at any time. Keep in mind that turning off essential cookies may cause certain features on the platform to stop working.

Khela Ghor does not retain your data beyond what is necessary. Retention periods for different types of information are outlined below:

• Account Information: For the duration of the account and 5 years after closure (as required by law).
• Transaction Details: 7 years from the date of the last transaction.
• KYC Documents: 5 years after account closure.
• Support Communications: 2 years.
• Log Files & Technical Data: 1 year.
• Marketing Consent: Until consent is withdrawn.

Khela Ghor gives you full control over your personal data. You have the following rights:

To exercise these rights, email us at support@khelaghor.bio or Help Center to reach us. We will respond to your request within 30 days.

Khela Ghor uses industry-leading security measures to protect your privacy:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security to protect access to your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Access Control: Only authorized personnel are able to access the information they need.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.

Khela Ghor is a platform strictly for adults. We do not knowingly collect any information from individuals under the age of 18.

If we suspect that a minor's data has entered our system, we will immediately close the account and delete all associated information.

Khela Ghor may update this Privacy Policy from time to time. For significant changes, we will:

• We will send a notification to your registered email address.
• We will display an update notice when you log in to the platform.
• The update date will be clearly displayed at the top of the page.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly to stay informed.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out through the following:

• Email: support@khelaghor.bio
• Live Chat: Chat button at the bottom right corner of the website.
• Help Center: Help Center View Page.

We aim to respond to all privacy-related requests within 30 business days. For urgent matters, please contact us via live chat.